Priya — IT Operations

Role: Agency technical staff maintaining form infrastructure

Background

Maintains the infrastructure where forms are hosted. Responsible for deployments, integrations with backend systems, and operational visibility. Doesn’t author forms but needs to understand the system’s architecture.

Goals

• Ensure reliable deployments
• Configure submission routing and data export
• Monitor system health and troubleshoot issues
• Understand system architecture and integration points

Needs

• Clear documentation of system architecture
• Deployment configuration and status visibility
• Integration points with backend systems
• Operational monitoring and debugging tools
• Understanding of how forms are stored and versioned

How the Catalog Helps

• Operational Documentation: Architecture, deployment, monitoring
• Deployment Dashboard: Status of all branch deployments
• Integration Guides: How to configure submission routing
• System Overview: Data flow, persistence, and boundaries

Pain Points

• Needs to support a system without being involved in authoring
• Must configure integrations without breaking form workflows
• Requires operational visibility for troubleshooting
• Needs to understand git-based persistence model