Maya — Form Creator

Role: Program Officer at a federal agency

Background

Works at a federal agency and needs to get paper forms online. Has PDF forms and policy documents but no technical skills. Responsible for ensuring forms collect the right data and comply with accessibility and plain language requirements.

Goals

• Get forms online quickly without waiting months for IT
• Ensure digital forms collect exactly what paper forms do
• Maintain compliance with accessibility standards
• Use plain language to make forms understandable

Needs

• Upload a PDF and see what data the system understands
• Shape the form experience (page flow, sections, delivery modes)
• Review form quality for accessibility and completeness
• Ground help text in policy documents
• Refine form definitions with natural language

How LLMs Help

• PDF Extraction: Analyzes PDF structure and produces structured specs
• Form Suggestions: Recommends delivery modes based on complexity
• Quality Review: Checks for accessibility issues and missing fields
• Plain Language: Transforms government jargon into clear text
• Spec Refinement: Modifies forms via natural language requests

Pain Points

• Lacks technical skills to build forms from scratch
• Can’t wait months for IT to implement changes
• Struggles with complex conditional logic
• Needs to ensure accuracy and compliance